virginianaturalgas.com Pay Your Bill : Virginia Natural Gas

Organization : Virginia Natural Gas
Type of Facility : Pay Your Bill
Country: United States of America

Website : https://www.virginianaturalgas.com/residential/pay-your-bill

Pay Your Bill:

New Payment Address!:
Effective Feb. 25, 2015, our remittance address has changed.

Related : Philadelphia Works Pay Gas Bill Online : www.statusin.org/9197.html

Customers who pay their bill through their financial institution’s website need to change our remittance address.

If you submit payment through any other payment option, there is nothing for you to do at this time.

Our Remittance Address Is Now:
Virginia Natural Gas
PO Box 5409
Carol Stream, IL 60197-5409

Ways to Pay Your Bill:
Pay by Bank Draft:
Our AutoDraft Plan lets you pay your bill automatically through a direct debit from your bank account. It’s fast, secure and free. Go to My Account/Payment Options to enroll today!

Budget Payment Plan:
Our Budget Payment Plan is a great choice if you want your bill to be the same amount every month for the next 12 months.

Here’s how the plan works:
** We estimate your natural gas usage for the next 12 months, based on your past usage.
** We divide that amount by 12 to determine your monthly payment.
** We review your plan quarterly to make sure your budget amount is keeping pace with your actual usage. Every quarter, we’ll adjust your monthly amount as needed. Budget billing is settled in August and recalculated for the new plan year that starts in September.

This is a free service for residential customers whose accounts are up-to-date, and you can discontinue it at any time. To sign up, visit My Account/Payment Options.

Pay Online:
Sign up today for My Account, to view and pay your bill electronically. A convenience fee may apply.

In addition you can easily sign up for paperless billing and view your usage and payment history using our bill analysis tools.

Pay by Phone:
Call 866.338.5491 and follow the prompts or speak to a customer service representative, 24 hours a day, seven days a week. A convenience fee may apply.

Pay by Text:
Receive a text alert five days before your monthly bill is due. Sign up online or by calling 866.338.5491 and provide your cell phone number. It’s free to enroll; however, there may be a convenience fee each time you make a payment.

Pay in Person:
Authorized payment locations are available throughout our service area. Find a location near you.

Pay by Mail:
Use the return envelope that comes with your monthly bill. If you need to use your own envelope, enclose your payment stub and check and mail them to:

Virginia Natural Gas:
P.O. Box 5409
Carol Stream, IL 60197-5409

Gift Payment:
Give the gift of comfort and reliability – give a gift payment! Just download the gift payment form, fill it in and mail it to us at the address you’ll find on the form. You can also call us at 866.229.3578 to get started.

Understanding Your Bill:
General Residential Charges :
Service Charges: Every residential customer incurs a service charge for initiating service.
Seasonal Connection: If service is disconnected and resumed within nine months, a seasonal connection fee is charged.
Furnace Light-Up Service: Virginia Natural Gas professionals can relight your manual pilot light if you have turned off your furnace and are unable to relight.

Furnace Light-Up Fee Schedule:
** Service completed on or before September 15 — no fee.
** Service completed between September 16-October 15 — Residential: $20. Non-Residential: $20 per appliance.
** Service completed between October 16-March 31 — Residential: $30. Non-Residential: $40 per appliance.

Note: The charge is only for lighting the furnace. Additional charges may apply to inspect, adjust and light certain appliances. Commercial customers: Please note that a charge applies for each furnace.

Deposits: An initial deposit may be required. If a deposit is required, it will be retained until the account reflects prompt payment for one year or until service is disconnected and a final bill is rendered. After one year, your account will be reviewed and the deposit and earned interest will be applied to your account if a satisfactory payment record has been established. If disconnection of your gas service occurs, the deposit, plus any earned interest, will be applied to all unpaid balances and a bill/refund will be rendered for the difference. Simple interest is earned on all deposits held over 90 days at an annual rate set for all utilities by the State Corporation Commission. For the current interest rate, consult the Customer Care Center.

Credit Union Guarantee:
The following local credit unions offer a guarantee in lieu of a cash deposit.
** Amphibious Base Federal Credit Union
** First Advantage Federal Credit Union
** Langley Credit Union
** Navy Federal Credit Union

Credit Checks: First time customers are asked for permission to have a credit check performed through a credit reporting agency. This helps us to determine how much if any deposit is required.
Late Payment Charge: Virginia Natural Gas bills are sent on a monthly basis and are due and payable upon presentation. Any balance that remains unpaid after the due date, as stated on your bill, is subject to a late payment charge, excluding local utility taxes.
Returned Check: There is a handling fee for each check that we receive that is returned by your bank.
Reconnection Charge: If service is interrupted for nonpayment, a service reconnection fee is charged to cover the cost of restoring your service. A deposit may be required.

Leave It On…:
You pay a minimum monthly charge, but you’ll have assurance of gas service during unseasonably cool weather. You also save a reconnection charge. Any time service is disconnected and reconnected in a nine-month period, the reconnection charge is $40. Additional charges also may apply to inspect, adjust and light certain appliances.