dartmouth.edu : Online Bill Payment System Hanover

Organization : Dartmouth College
Type of Facility : Online Bill Payment System
Country: Hanover, USA

Website : http://www.dartmouth.edu/~control/student/dpay.html

Online Bill Payment System:

D-Pay provides online access to student account statements (not loan accounts) and, if you choose, online payment. Student account holders can also provide access to “Other Payers.”

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What is D-Pay?:
D-Pay is Dartmouth’s electronic billing and payment system. It provides online access to all student account statements and if you choose, allows online payment using your U.S. checking or savings account.

What are the main benefits of the new D-Pay?:
** Easy-to-use user interface
** Click on buttons to do common tasks like “Make a Payment” and “View Account” activity.
** Real-time integration with Banner (Dartmouth’s student information system)
** There is no more waiting for payment to be visible in D-Pay.
** Supports multiple browsers
** Chrome, Safari, Internet Explorer, and Firefox (and others) are all compatible with the new D-Pay.
** In the coming months, ACH (Automated Clearinghouse) refunds will return for students with US bank accounts. Starting with 2015-2016 Academic Year, the payment plan will be term-based and a part of D-Pay. More information to follow on this website.

Why did Dartmouth change D-Pay?
Dartmouth has used electronic billing for a number of years. It saves money, time, and environmental resources. D-Pay was powered by Sallie Mae. Higher One then acquired Sallie Mae. The acquisition and the resulting termination of the electronic refunds gave Dartmouth the opportunity to survey the marketplace for a new billing and payment solution. After a comprehensive review, TouchNet was selected.

How do I access the new D-Pay?:
Students: Go to Banner Student. Enter your NetID and NetID Password. Then click on the D-Pay link in your menu.
Parents/Other Authorized Users: https://secure.touchnet.net/C20657_tsa/web/login.jsp Enter your E-mail address and your D-Pay password.
Important: Before a parent (or other authorized user) may access D-Pay, the student must first authorize access. D-Pay will send this link and a temporary password to the parent. The parent will then create a new password.

Why do I have student account transaction in terms when I was not a student?:
All charges are posted in specific terms.

Here is an example:
You may not be taking classes in the summer term. But you may using your meal card. We post charges in the term we receive them.

The new D-Pay:
Dartmouth undergraduate and graduate/professional students are not always in the same academic term at the same time. We may post payments in “prior” terms, relative to your current term. The will may affect some graduate and professional school students but should not affect undergraduate students. Rest assured that all payments will be applied to all charges. When you “View Account Activity” in D-Pay, you may need to look in a prior term to find a payment.

I just made a payment. Where can I see it in D-Pay?:
Click on the “Payments” tab on the main page of D-Pay. Then click on the “Payment History” tab. Then click on “View Report.” There are other options to narrow the results by date and payer.

You may also “View Account Activity” (see below).

As soon as you make a payment, your account balance (on the main page of D-Pay, “My Account”) will change to reflect the payment. Please note that term balance(s) will change only when payment are applied to charges on a daily basis.

Where can I find my recent student account activity?:
Click on the “View Account Activity” button on the main page of D-Pay. Use the drop-down menu to select a term to view and then click on the “Select” button.
D-Pay will by default display the current undergraduate term. If this is not your current term, use the drop-down to select your term. You may have to scroll up to see your current term.
You may also click on the “eStatements” tab on the main page of D-Pay to view account activity since the last account statement was created. This is especially helpful in understanding why the account balance does not equal the amount due on a bill. There may charges or payments that are reflected in the account balance but are not on the billing statement (“Amount Due”) because they occurred after the account statement was created.

May I have more than one authorized user?:
Yes. Students may authorize more than one person to view their account and to make payments (parents, grandparents, stepparents, etc.). Each user must be authorized separately.

Students: Log in to D-Pay through Banner Self-service. Then click on the “Authorized Users” tab. Click “Add Authorized User.” Enter the authorized user’s E-mail address and answer two questions about access and then click “Continue.” Read the agreement and enter a checkmark in the agreement box and then click on then click “Continue.” The D-Pay system will send two E-mails to your authorized user: one E-mail will continue the login link and user name (their E-mail address). The other E-mail will contain a temporary password. Parents and other authorized users will go to that link, enter their user name and the temporary password and then choose their own unique password.

Authorization may be revoked at any time by deleting a user from the list of current authorized users.

May I review the student account and make payments for more than one student?:
Parents (other authorized users): If you have more than one student at Dartmouth, you can see all of your students from one account login.

Students: If you and your sibling share the same parent/authorized payer, please enter the same E-mail address. Example: If Mom has two E-mail addresses, both students should enter the same one. This will ensure that the parent may access both student accounts from one parent login.

How do I change my password?:
Students: Since you use your NetID to access D-Pay in Banner Self-service, you change your password here.

Parents: Please refer to the step-by-step instructions located here.

May I pay less than the amount due on my statement?:
The “Amount Due” is located on the billing statement in the top, right side. It is also located on the billing statement in the bottom, right side as “Total Amount Due.” This balance reflects any past due balance plus current charges. If you or your student is receiving an outside scholarship, you may deduct the amount from the “Amount Due” and pay less than the amount due on the statement. Please let us know when you pay less than the amount due on the statement by completing the Explanation of Payment Form. This link is also found on the main page of D-Pay, “My Account.” Completing this form will ensure that any late charges are waived and that you or your student will be cleared for “Check In” (a required online process that students complete every term).

Will the payment plan change?:
Please continue to make monthly payments for the Higher One tuition payment plan for 2014-2015 Academic Year. Starting with the Summer Term in the 2015-2016 Academic Year (to be billed in May 2015), the payment plan will be managed in D-Pay and will be term-based. You and your parent(s) or authorized users may decide the terms for which you would like to spread out your payments.

How do I know when a new statement is available?:
Student Financial Services produces two account statements per term, as indicated in the Billing Schedule. When a new statement is available on D-Pay, the student, and any parents or users authorized by the student that have enrolled in D-Pay, will receive an e-mail notification from Student Financial Services. The subject line of the E-mail will be “New statement for your student”.

Do I have to make my payment on D-Pay?:
While paying your bill on D-Pay is quick and convenient for individuals with a U.S. checking or savings account, making payments on D-Pay is optional. International payments can be made through a wire transfer (please contact our office for instructions) or peertransfer. A payment option for anyone is to print a copy of the statement and mail it along with a check or money order (must be in U.S. currency), made payable to Dartmouth College, to this address:
Dartmouth College
Student Financial Services
6132 McNutt Hall, Room 103
Hanover, NH 03755-3541

May I pay my Dartmouth student loans through D-Pay?:
No. D-Pay is for viewing Student Account statements and will only accept Student Account payments. Once you are no longer enrolled as an active student at Dartmouth College, your access to D-Pay will end.

Why doesn’t my D-Pay account statement update when I make a payment, or there are new transactions?:
The billing statement is a snapshot in time. Once issued, it will never change. Current and future transactions will appear on the next scheduled statement. You may view all account activity in D-Pay. Click on the eStatements tab to view account activity since the last billing statement.