Rwanda Directorate General of immigration & Emigration : Apply For Service Passport

Organization : Directorate General of immigration & Emigration
Type of Facility : Apply For Service Passport
Country: Rwanda

Website : https://www.migration.gov.rw/

Apply For Service Passport :

The service passport is issued to applicants who are travelling abroad on national duty

Eligible persons:
This travel document is issued to Rwandan nationals or non-nationals traveling abroad on official mission.

Related :Ombudsman Rwanda Lodge Complaint

Where to application is made?:
Application for this travel document is made only at the headquarters of the Director General of Immigration and Emigration-kigali.

Application fees:
10,000 Rwf or its equivalent in foreign currency

Processing time:
The processing time for this travel document depends on negotiation between migration officer and customer.

1. Requirements for the first application:
** Fill the application form in capital letters;
** Application letter written by the employer;
** A copy of mission order issued by competent authority;
** Receipt of 10,000 Rwf paid to RRA by the employer;
** One recently taken clear coloured passport size photo with white background.

Note :
For someone who has already possessed a Service Passport, he / she should present his “Mission order” or “to whom it may concern” from the competent authority to get back the passport.

Diplomatic Passport :
** The diplomatic passport is issued to high ranking officials in the country or to those representing Rwanda abroad and others as may be specified by the ministerial order.

Where Application Is Made :
** At the head office of the Directorate General of Immigration and Emigration

Validity :
** Five (5) years
Fees :
** Fifty (50,000) thousand Frw

Requirements :
** Fill the application form click here
** Recommendation letter from the Prime Minister’s office
** Application letter addressed to the Director General of Immigration and Emigration
** One recently taken colored passport size photo with white background
** Payment slip of 50,000Frw paid to RRA; Click here to request for payment advice ticket

NB :
** Officials entitled to use Diplomatic Passport while on official mission only, should always present the “Mission order” to the Directorate General of Immigration and Emigration.

Additional Ordinary Passport :
** Issuance of the additional ordinary passport is stipulated in the appendix of the Ministerial order n°03/01 of 31/05/2011 determining the fees charged on travel documents, residence permits, visas and other services delivered by the Directorate General of Immigration and Emigration.

The Director General of Immigration and Emigration has the authority to issue the additional ordinary passport basing on the following :
** If the applicant has duties requiring him/her to travel while he/she submitted the first passport for visa application at the embassy of the country of destination.
** He/she is required to provide proof for travels/duties

** If the applicant wishes to travel to the country while he/she has travelled to the country not in good relation with the country of destination
** Any other relevant reason upon approval of the Director General of Immigration and Emigration.

Where Application Is Made :
** At the head offices of the Directorate General of Immigration and Emigration

Validity : Five (5) years
FEES : 100,000 Frw

Requirements :
** Fill the application form click here
** Application letter addressed to the Director General of Immigration and Emigration
** Copy of valid identity card and presentation of the original identity card
** One recently taken colored passport size photo with white background
** Payment slip of 100,000Frw paid to RRA; Click here to request for payment advice ticket
** Physical presence of the applicant

NB :
** Additional ordinary passport is not necessarily issued to every applicant. It is issued upon consideration of the Director General of Immigration and Emigration basing on provided reasons.
** Most of the time, business people and staff of business companies are ones concerned by this category of passport and we require them to submit recommendation letter from the employer motivating the need for additional passport.

For More Clarifications Contact :
UMULISA Marie Rose:
Mobile phone: 07 88 85 10 40 or 0788152222
E-mail : production AT migration.gov.rw

When a Client is Not satisfied with the Services , He/She May Contact:
The Director of Citizen Services Mr. RUSANGANWA Jean Damascène on:
Mobile phone : 07 88 51 39 09
E-mail: de AT migration.gov.rw